Bike Tour Cancellation and Refund Policy
****** This policy will continue to change and evolve to meet the realities of the ongoing pandemic ****** 11/15/2021
Covid 19 related Bike tour booking and refund policy update as of 12/15/ 20
Well there is some good news in the air with the beginning of the vaccine rollout and the greater availability of testing. However, there are still many unknowns in regards to travel in 2021 and due to this we will continue to provide a much more relaxed deposit and rescheduling policy on all tours that are departing prior to June 1, 2021. This date may and most likely will be extended. You also have our commitment to be as transparent and fair as possible and ultimately as flexible as possible as the situation evolves.
For tour departures prior to June 1, 2021 the due date for final payments has been relaxed to 30 days prior to departure.
If you choose to cancel/reschedule your tour…
Guests must make their own evaluations about what feels safe to them, we respect and value that.
For tours departing between January 1, 2021 and June 1, 2021, you may reschedule up to 30 days prior to departure and the following policy applies;
When you cancel/change more than 60 days prior to the departure date, all monies for bookings due to depart on or after June 1, 2021 through December 1, 2021, will be kept in-house to be applied to a booking in the future. You lose no money. You will receive a 100% future travel credit equal to the value of your payments to Wilderness Voyageurs Outfitters Inc. Credits will be usable through 12/31/ 2022. All credits are 100% transferable to another individual. Transfer to a friend or loved one with no penalty.
All individuals who postpone their tour will receive first priority for the booking of future dates. You will be notified of departure dates prior to the public release of departure dates.
Will vaccinations and/or testing be required prior to a tour?
We are in the process of determining what this may look like. We do anticipate that some combination of these measures will be required prior to arriving at the meeting of a tour. This will be based on the reality of availability of one or the other of these measures. Stay tuned.
In 2021, we will continue to conduct enhanced screening protocols for staff and guests which will include a daily temperature reading and a health declaration. Either of these (at our discretion) may lead to the refusal of service or removal from a trip.
** Custom tours will be dealt with on an individual basis. Please keep in mind how much work and resources are expended on your behalf well prior to your arrival. We will make our best efforts to work with suppliers to minimize penalties for date changes wherever possible.
Due to the ongoing pandemic, related local rules and restrictions and the ongoing economic fallout, there may be the need to make changes to itineraries, including but not limited to, daily cycling routes, scheduled activities, meal arrangements and nightly accommodations. Wilderness Voyageurs will make every effort possible to deliver the advertised experience and to notify you of changes in advance when possible.
Thank you in advance for your patience, understanding and flexibility. Together we can ensure that Wilderness Voyageurs will be around to help guide you to a new destination, a trail or a river, discover a new favorite place, and enjoy special moments with your friends and family.
Standard Payment/Refund Policy
Reservations and Payments
A $250 per person non-refundable deposit is required to secure your reservation. Reservations made within 90 days of the trip departure date require full payment at the time of booking. Full payment for all trips must be made 90 days prior to the trip departure date. Reservations not paid in full prior to 90 days of the trip departure date are subject to cancellation. Trip prices are per person and based on double occupancy. Payment of deposit implies agreement with Bike Tour Policies and Conditions.
Cancellations and Refunds
Cancellations must be made in writing and sent to Wilderness Voyageurs Outfitters Inc. with attention to the Reservations Department. The amount of your refund will be determined based on the date the written notification is received. Wilderness Voyageurs Outfitters Inc. is not responsible for cancellation rates or penalties incurred from travel not included with Wilderness Voyageurs Outfitters Inc. Bike Tours. Wilderness Voyageurs Outfitters Inc. will try to accommodate changes to reservation trip dates, but cannot guarantee trip availability. If you are unable to attend your trip departure, and we are not able to accommodate you on a different departure, standard cancellation terms apply. Cancellation policies apply to any partial or full cancellation of any trip. Wilderness Voyageurs Outfitters Inc. recommends travel protection plans and travel insurance.
Bike Tour Cancellation Fees
121 days prior to departure: Full Refund (minus non-refundable $250 deposit)
91-120 days prior to departure: 50% Refund (minus non-refundable $250 deposit)
90 days prior to departure: No Refund
Written notice must be given on the registration form of any physical, mental, or emotional condition that may require professional attention or special equipment during the trip. Trip participants are responsible for all necessary items related to any medical conditions. Failure to disclose any such known conditions may result in cancellation of your trip, and in such event Wilderness Voyageurs Outfitter shall have no liability, financial or otherwise.
Health and Fitness
You should be in good physical health to participate in our Bike Tour trips. Please discuss any health and medical questions you may have with your doctor prior to your trip. Wilderness Voyageurs Outfitters reserves the right to decline participation to any trip participant whose condition, in our opinion, may affect the health, safety, or enjoyment of that participant or any other participant. Wilderness Voyageurs Outfitters is not responsible for the cost of any medical treatment a trip participant may require during a trip.
A “Single Supplement Fee” will be charged to any participant that is traveling individually. Due to the nature of the lodging we use ( small and intimate) most lodging properties do not have roooms with multiple beds available, so if you require multiple beds in a room, you will be charged a “Single Supplement Fee” and receive your own room. The “Single Supplement Fee” varies per trip. Roommate matching is not available, and single rooms are subject to limited availability.
All Bike Tour departures require a minimum participation to operate. Wilderness Voyageurs Outfitters Inc. reserves the right to combine trips, changes trip dates within 30 days of the departure dates, as well as cancel any trip that does not meet minimum operational levels. Wilderness Voyageurs Outfitters Inc. will provide a full refund for any Bike Tour completely cancelled by Wilderness Voyageurs Outfitters Inc. Cancellation policies apply if Wilderness Voyageurs Outfitters Inc. alters a departure date of a Bike Tour or offers additional dates for Bike Tour trips and participants choose not to participate on alternate trip dates. Wilderness Voyageurs Outfitters Inc. is not responsible for any personal expenses incurred for changes made to Bike Tour trip itineraries.
Accommodations are provided by third party entities. Wilderness Voyageurs Outfitters Inc. does not assume responsibility for actions taken by third party vendors. Double occupancy rooms equals one bed per room. Wilderness Voyageurs Outfitters Inc. does reserve the right to change establishments for overnight accommodations. When a change in accommodations is necessitated, every effort is made to maintain an equivalent or better lodging option.
Gratuities are not provided as part of your Wilderness Voyageurs Outfitters Inc. Bike Tour. Gratuities for Wilderness Voyageurs Bike Tour guides are always appreciated but are entirely at your discretion based on the level of service you receive. Gratuities for all planned/ scheduled activities and group meals are included.
All Bike Tour participants must complete a Bike Tour registration form upon booking their bike tour. Every participant in the group must complete their own form. We send you this link in your reservation confirmation invoice. If you have any questions, please call us at 800-272-4141.
All Bike Tour participants enjoy 15% off from our online outfitter store. You will receive a special discount code to use after your reserve your trip.
Thank you for biking with Wilderness Voyageurs Outfitters Inc! We are as excited as you are for this trip and look forward to making your trip fun, memorable and all that you want it to be!
Questions? Please call us at 800-272-4141